At Essentials 365, we want you to feel confident and satisfied with every purchase. If for any reason you’re not completely happy with your order, we’re here to help.
1. Returns
Eligibility: We accept returns of unworn, unwashed, and undamaged items with all original tags attached. Due to the intimate nature of lingerie, certain items such as underwear and bodysuits may not be eligible for return unless they are defective.
Time Frame: You have 7-15 days from the date of delivery to return eligible items for a refund or exchange. Please ensure that the items are returned in their original packaging.
Return Process: To initiate a return, please contact our customer service team at contact@lingerie.essentials365.us with your order number and the items you wish to return. We will provide you with a return authorization and instructions on how to send your items back to us.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the return is due to our error. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
2. Refunds
Processing Time: Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 4-5 business days.
Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items that show signs of use, are missing tags, or are not in their original condition).
Non-Refundable Items: Gift cards, final sale items, and certain intimate apparel are not eligible for refunds.
Refunds on Sale Items: Items purchased on sale can be returned for a refund or exchange, but only at the sale price.
3. Exchanges
Product Exchanges: If you need a different size, color, or style, we’re happy to offer exchanges on eligible items. Please contact our customer service team to arrange your exchange. We will ship the exchanged item once we receive the original item.
Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.
